Shipping policy

Thank you for choosing VAOHEA OFA. As a professional New Zealand-based online apparel store, we adhere to standardized order processing and strict logistics management norms. We always prioritize product quality and packaging safety, striving to deliver all clothing products to global customers completely and efficiently within standard logistics cycles.

1. Order Processing Time

All confirmed and fully paid apparel orders will complete internal review, quality inspection and professional packaging within 1–5 business days. Order processing is only carried out on regular working days, excluding weekends and official public holidays in New Zealand.
During promotional events and shopping peak periods, a sharp increase in order volume may lead to extended processing cycles. We will actively send email reminders to customers once obvious processing delays occur, ensuring real-time transparency of order status.

2. Shipping Rates and Delivery Estimates

Shipping fees for all clothing orders are dynamically calculated based on package weight, size and delivery region. The final shipping cost will be clearly displayed on the checkout page before payment confirmation. Our store does not provide free shipping, shipping subsidies or any logistics preferential benefits in any case.
The standard delivery cycle for all apparel orders is 15 business days. All delivery times are for reference only and cannot be used as absolute delivery commitments. Actual delivery progress may be affected by logistics carrier scheduling adjustments, customs inspection efficiency, severe weather, regional logistics restrictions and holiday shutdowns, which shall be subject to real logistics conditions.

3. Shipment Confirmation and Order Tracking

After your clothing order is packaged and dispatched from our warehouse, you will receive an official shipment confirmation email, which includes your exclusive tracking number and official logistics inquiry channel.
Tracking data cannot be updated synchronously immediately after shipment. Normally, complete transit records and delivery status information will be available for customer inquiry within 24 to 48 hours after the logistics carrier completes package scanning and system entry.

4. Incorrect Address Disclaimer

Customers shall ensure the accuracy and completeness of the recipient’s shipping address and contact information when placing orders. Please verify all delivery details carefully to avoid delivery errors or package returns.
VAOHEA OFA shall not be liable for misdelivery, package loss or return caused by wrong or incomplete address information provided by customers. If the package is returned due to address errors, customers need to bear all return logistics fees and secondary reshipping costs independently.

5. Lost or Damaged Packages

If your apparel package is stranded, missing or suspected lost during logistics transportation, please initiate a logistics investigation application to our customer service team within 3 business days after the expected delivery date, and provide your valid order number for verification.
If your received clothing products have damaged packaging, fabric breakage, stains, extrusion deformation and other transit damage, please contact our after-sales team within 24 hours after receiving the package. You need to provide clear photos of the outer package and damaged products. Our team will verify the situation truthfully and provide targeted solutions as soon as possible.

6. Apparel Care and Usage Notice

Each piece of clothing sold in our store is equipped with professional fabric care labels and targeted maintenance guidelines. Different fabric materials correspond to exclusive washing, drying and storage methods. We recommend customers follow the official instructions for daily wearing and maintenance to protect the texture and color fastness of garments.
We do not undertake after-sales liability for clothing damage, shrinkage, fading, deformation and abnormal wear caused by unauthorized modification, irregular cleaning, high-temperature drying, artificial damage and other improper use that violates product care specifications.

7. International Shipping and Customs Notice

Cross-border international apparel shipments may be subject to import duties, commodity taxes and inspection fees in accordance with the local customs policies and trade regulations of the destination country or region.
All customs-related expenses are not included in product prices and shipping fees, and all expenses shall be borne solely by the customer. Customers need to independently comply with local import regulations and complete customs clearance procedures and fee payment work.

8. Contact Information

If you have any questions or consultation needs regarding our shipping regulations, order processing and logistics services, please contact us through our official channels:
Trade Name: VAOHEA OFA
Phone Number: +64 22 055 5148
Email: info@vaoheaofa.shop
Physical Address: 64 Laramie Place, Broomfield, Canterbury, Christchurch 8042, New Zealand